Shipping & Handling
Shipping and Handling
At blushpanties, we understand that the excitement of receiving your order is part of the experience. That is why we are committed to processing your purchases with care and dispatching them as quickly as possible. This page outlines everything you need to know about our shipping and handling procedures, from order processing to delivery timelines.
Order Processing Time
All orders are processed within one to two business days from the date of purchase, excluding weekends and public holidays. Orders placed on Fridays or over the weekend will begin processing on the following Monday. During peak seasons or promotional periods, processing times may be extended slightly, and we will notify you if any significant delays are anticipated.
Once your order has been processed, you will receive a confirmation email with your tracking information. Please ensure that your shipping address is accurate at the time of checkout, as we are unable to reroute packages once they have been dispatched.
Shipping Methods and Delivery Times
We offer a range of shipping options to accommodate your needs and preferences. Available shipping methods will be presented at checkout, along with estimated delivery times and associated costs.
Standard shipping typically takes between five to fourteen business days for delivery, depending on the destination. Expedited shipping options are also available for those who require their orders sooner, with estimated delivery times of two to five business days.
Please note that delivery times are estimates provided by our carrier partners and are not guaranteed. Actual delivery may vary due to factors such as customs clearance, weather conditions, or unforeseen delays in transit.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and the destination address. We strive to keep our shipping rates fair and transparent, and we occasionally offer free shipping promotions, which will be clearly announced on our website.
Any applicable customs duties, import taxes, or handling fees levied by the destination country are the responsibility of the recipient and are not included in our shipping charges. We recommend checking with your local customs office for information on potential fees before placing an order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. This allows you to monitor your parcel's journey in real time.
If you do not receive your tracking information within three business days of placing your order, please check your spam folder before contacting us. Should the tracking number remain inactive for more than three business days after dispatch, please reach out to us at blushpanties@gmail.com and we will investigate with the carrier on your behalf.
Delivery Attempts and Signature Requirements
Depending on the shipping method and destination, a signature may be required upon delivery. If you are not available to sign for your package, the carrier will typically leave a notice and make additional delivery attempts or hold the package at a local collection point for a specified period.
We encourage you to provide a delivery address where someone will be available to receive the package during business hours. We are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier.
Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal by the recipient, we will contact you to arrange reshipment. Additional shipping charges may apply for resending the package.
If you no longer wish to receive the order after it has been returned, we will issue a refund for the purchase price of the items, excluding the original shipping costs and any return handling fees.
Shipping Restrictions
We currently ship to a wide range of destinations. However, certain remote areas may not be serviced by our carrier partners, and we reserve the right to cancel orders where shipping is not feasible. In such cases, we will notify you and issue a full refund.
We do not ship to P.O. boxes or APO/FPO addresses for orders requiring expedited shipping, as these destinations are not supported by our courier services for express delivery.
Customs and Import Duties
For orders shipped outside of our domestic region, customs clearance may be required. Please be aware that customs policies vary widely from country to country, and delays may occur during the clearance process. We are not responsible for any customs delays or for additional charges that may be imposed by local authorities.
It is the responsibility of the customer to ensure that the ordered items comply with the import regulations of the destination country. If customs fees are not paid and the package is abandoned or destroyed, we are unable to issue a refund.
Lost or Damaged Packages
We take every precaution to ensure that your order arrives safely. In the rare event that your package is lost in transit or arrives damaged, please contact us immediately at blushpanties@gmail.com with your order number and a description of the issue. For damaged items, please include photographs of the packaging and the product.
We will work with the carrier to investigate the matter and will either issue a replacement or a full refund, depending on your preference and the circumstances.
Contact Us
If you have any questions about our shipping and handling policy, or if you need assistance with an existing order, please do not hesitate to reach out to us at:
blushpanties@gmail.com
We are here to help and will respond to your inquiry as promptly as possible.
Thank you for choosing blushpanties. We are honoured to be a part of your style journey and look forward to delivering your pieces with care.
Warm regards,
The blushpanties Team