Refund/ Return Policy

Refund and Return Policy

At blushpanties, we want you to love every piece you receive. We understand, however, that occasionally an item may not meet your expectations or may not fit as you had hoped. That is why we have established a straightforward return and refund policy to ensure your shopping experience remains pleasant and hassle-free.

Please read the following terms carefully before initiating a return. If you have any questions, our team is always here to assist you.

Our Return Window

We accept returns on most items within thirty days of the delivery date. The return window begins on the day your order is marked as delivered by the carrier. Any return requests submitted after this period may not be accepted, except in cases of manufacturing defects or shipping errors, which we handle on a case-by-case basis.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and unused

• All original tags, labels, and packaging must be intact and attached

• Items must be free from any odours, stains, or signs of wear

• Footwear must be tried on indoors on a clean surface and returned with the original box undamaged

• Headscarves must be returned with their original packaging and without any alteration

We reserve the right to refuse returns that do not meet these conditions. If a returned item shows signs of wear, damage, or alteration, we may send it back to you or deduct a restocking fee at our discretion.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These include:

• Items marked as final sale or clearance

• Intimate apparel or undergarments, unless they are unopened and in their original sealed packaging

• Gift cards or store credits

• Customised or personalised items, if applicable

If you are unsure whether your item is returnable, please contact us before making a purchase or initiating a return.

How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact our customer service team at blushpanties@gmail.com with your order number and the item(s) you wish to return.

2. Indicate the reason for your return, whether it is for a size exchange, a change of mind, or a defect.

3. We will respond within one to two business days with a return authorisation and detailed instructions on where and how to send your package.

Please do not send any items back to us without first obtaining a return authorisation. Unauthorised returns may not be processed and may be returned to you at your own expense.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item received is defective or damaged

• The item received is incorrect or does not match what you ordered

• The item was lost or damaged during transit

In these exceptional cases, we will provide you with a prepaid return label or reimburse your return shipping fees upon verification of the issue. For all other returns, including exchanges or change-of-mind returns, the customer is responsible for covering the return postage.

We recommend using a tracked shipping service for your return, as we cannot be held responsible for packages that are lost or delayed on their way back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within five to ten business days.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider. If you have not received your refund within two weeks of our confirmation, please contact us and we will assist you in tracing the transaction.

Refunds are issued for the purchase price of the item, excluding any original shipping charges, unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item for a different size or color, please indicate your preference when you contact us. Exchanges are subject to product availability. If the requested replacement item is unavailable, we will issue a refund to you instead.

Exchanges follow the same return process as refunds. We recommend placing a new order for the desired item if you are concerned about stock availability, and then returning the original item for a refund. This ensures you receive the correct item without delay.

Damaged or Defective Items

We take great care in packaging your order, but occasionally items may be damaged during shipping. If you receive a damaged or defective item, please contact us immediately at blushpanties@gmail.com with your order number and a photograph of the issue. We will work with you promptly to resolve the matter, whether through a replacement, a full refund, or a store credit, at your preference.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We are able to cancel orders that have not yet been processed or shipped. Once an order has been dispatched, we are unable to cancel it, and you will need to follow the return process after receiving the package.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps before contacting us:

• Check your bank account or payment card statement again

• Contact your payment provider, as there may be a processing delay

• Allow a few additional business days for banking institutions to process the transaction

If you have done all of the above and still have not received your refund, please reach out to us at blushpanties@gmail.com and we will investigate the matter on your behalf.

Final Sale Items

Items marked as final sale, clearance, or promotional are not eligible for return or refund unless they arrive damaged or defective. Please review product details carefully before purchasing such items, as all sales are considered final.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with a return, please do not hesitate to contact us at:

blushpanties@gmail.com

We are here to help and will respond to your inquiry as promptly as possible.

Thank you for choosing blushpanties. Your satisfaction is important to us, and we are committed to making things right if anything goes wrong.

Warm regards,
The blushpanties Team